Joyful Rx - Return Policy

Joyful Rx HRT Return Policy

Thank you for choosing Joyful Rx for your hormone replacement therapy needs. We are committed to providing high-quality products and exceptional customer service. Please review our return policy below:

1. Return Eligibility:

• Unopened DNA and Urine Kits: We accept returns for DNA and urine testing kits that are unopened and in their original, sealed packaging. These items must be returned within 30 days of purchase for a full refund.
• Opened Products: For hygiene and safety reasons, we cannot accept returns for any products that have been opened, including DNA and urine kits.

2. Money-Back Guarantee:

• We are confident in the effectiveness of our products. That’s why we offer a 3-month money-back guarantee on all Joyful Rx HRT subscriptions.
• If you are not completely satisfied with your results within the first 90 days, please contact our support team to request a refund.

3. Return Process:

• To initiate a return or request a refund, please contact our Customer Support team at support@joyfulrx.com with your order number and reason for return.
• For unopened kits, we will provide you with a prepaid shipping label to send the item back to us.
• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

4. Terms and Conditions:

• Shipping charges are non-refundable.
• The 3-month money-back guarantee applies only to customers using Joyful Rx HRT products as directed and does not cover misuse or improper handling.

For further assistance, please contact us at support@joyfulrx.com or call our helpline at (707) 986-3548.

Thank you for trusting Joyful Rx with your health and wellness journey!