Joyful Rx - Return Policy
Joyful Rx HRT Return Policy
Thank you for choosing Joyful Rx for your hormone replacement therapy needs. We are committed to providing high-quality products and exceptional customer service. Please review our return policy below:
1. Return Eligibility:
- Unopened DNA and Urine Kits: We accept returns for DNA and urine testing kits that are unopened and in their original, sealed packaging. These items must be returned within 30 days of purchase for a full refund.
- Opened Products: For hygiene and safety reasons, we cannot accept returns for any products that have been opened, including DNA and urine kits.
2. Money-Back Guarantee:
- We are confident in the effectiveness of our products. That’s why we offer a 3-month money-back guarantee on all Joyful Rx HRT subscriptions.
- If you are not completely satisfied with your results within the first 90 days, please contact our support team to request a refund.
3. Return Process:
- To initiate a return or request a refund, please contact our Customer Support team at support@joyfulrx.com with your order number and reason for return.
- For unopened kits, we will provide you with a prepaid shipping label to send the item back to us.
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
4. Terms and Conditions:
- Shipping charges are non-refundable.
- The 3-month money-back guarantee applies only to customers using Joyful Rx HRT products as directed and does not cover misuse or improper handling.
For further assistance, please contact us at support@joyfulrx.com or call our helpline at (707) 986-3548.
Thank you for trusting Joyful Rx with your health and wellness journey!